Conditions of hire

These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a company, group or organisation, then an individual must be named as the responsible person. The hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer. If the hirer is not travelling a representative must be chosen and the company informed prior to hire.

Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the company, unless particularly specified by the hirer, in which case it will be clearly shown on the confirmation.

The hirer cannot assume use of the vehicle between outward and return journey, nor to remain at destination for hirer’s use unless previously agreed with the company.

The company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at times agreed by the hirer, it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions.

The hours of operations for the driver are regulated by law. Neither the hirer nor passengers shall delay or interrupt the journey in such a way that the driver is breaching regulations. If a breach occurs the hirer is responsible for additional costs incurred.

At the time of booking the legal seating capacity will be specified. The hirer must not load the vehicle beyond capacity.

No animals (other than guide dogs notified to the company in advance) may be carried on a vehicle without prior written agreement from the company.

Normally, written confirmation by the company is the only basis of acceptance of a hiring or subsequent alterations.

Payment must be paid in full before the start of the hire unless otherwise agreed by the company or a credit facility already exists.

If the hirer cancels, the following scale of charges will apply:

• Cancellation more than 7 days before the hire date – no charge.
• Cancellation between 7 days and 48 hours before the hire date – 50% of the hire charge.
• Cancellation within 48 hours before the hire date – full charge, no refund will be given.

In the event of circumstances beyond the company’s control e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including adverse weather and road conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by returning all money paid and without further liability, cancel the contract.

The company reserves the right to provide a larger vehicle than that specified unless specifically instructed not to do so. In such circumstances no additional charges will be levied. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of hiring subject to substitutes being of equivalent value.

The company will, at the time of booking, agree and specify the facilities on board the vehicle that you are hiring. Whilst the company will endeavour to ensure that all facilities are in working order on every vehicle, if a breakdown should occur with any of the facilities, i.e. fridge, DVD, PA system, WC and coffee making facilities, the company’s liability is limited to £20 per facility.

The company gives its advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.

When the company hires in vehicles or arranges other ancillary services, the terms and conditions imposed by such other suppliers through the company shall insofar as they are supplied to the hirer be binding on the hirer as if they had been directly contracted services.

If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.

Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or to what extent passengers’ property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any requirements. The company accepts personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional values are to be carried. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose behaviour threatens safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting event, the hirer should be aware of legal requirements relating to alcohol and the conditions of entry to race courses etc. The company can provide details of restrictions upon request.

In the event of a complaint the hirer should seek a solution at the time from the driver or company. If a remedy has not been provided, complaints should be submitted in writing to the General Manager within 14 days after the date of hire.

No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.

Other than on a vehicle fitted expressly for that purpose food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent.

In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.

Once you have confirmed a booking with Anderson Travel and become a client of ours, we have entered into a business agreement which allows us to process your personal data for the duration of the agreement and thereafter. We do not share your data with third parties & only store relevant personal data including names, email addresses and phone numbers. We use this information to contact you regarding your coach hire bookings with us and may also occasionally contact you after your bookings to ask for feedback or inform you of specials or campaigns that we are running that may be of interest to you. Your data is stored in a secure location on our logistics software hosted at our office on Tower Bridge Road for 3yrs. Your data is only accessible by members of our organisation who work in upper management, operations & reservations. Our outsourced IT support team may occasionally have access to your data too, but only under supervision for purposes of making fixes to issues and backing up data & are not permitted to use your data. You can contact us at any time after your booking if you wish us to remove your data or take you off our mailing list. Please also get in touch with us immediately if you have any reason to suspect a breach of your personal data.